Customer Services

Safe Internet Shopping
Orders by Phone
Orders by Post
Payment
Postage, Packaging and Tax
Delivery
Complaints
Refunds
Privacy
Disclaimer

Norstar, the most powerful Magnetic Product in the UK

UK order hotline
020 8693 1998

Safe Internet Shopping

At Essential Therapia we offer safe shopping, so you do not need to worry about the fraudulent use of your credit or debit card. We use Shopping Cart software that is scanned daily by McAfee Secure to keep your personal data safe. You will see the Secure Server SSL Certificate symbol appear on the top right corner of your screen (a padlock icon). Your payments are processed by PayPal, a globally respected online company which uses firewalls and data encryption so that your personal information cannot be read as it travels across the Internet. Furthermore, we personally check every order to detect any possible fraudulent or unauthorised use of your credit or debit card.

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Orders by Phone

We take orders by phone, all your information will be put through a ‘virtual terminal’, and this is essentially where the computer substitutes for the usual handheld card swipe machines. Consequently your information will still cross the Internet with the same high level of data security. To order by phone, have all the details about your order ready along with your credit or debit card details and call:
UK Residents: 020 8693 1998

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Orders by Post

To order by post please contact email at Essential Therapia or phone: UK Residents: 020 8693 1998

You should note that posted orders would take an additional 5 working days over normal delivery times from date of receipt to delivery time. Opening hours are 10am - 5pm, Monday to Friday.

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Payment

Essential Therapia accepts major credit/debit cards including MasterCard, Visa, Delta and Switch. If you are paying by cheque, we can only accept cheques in pounds sterling.

If you need further information, please call us on 020 8693 1998 between the hours of 10am - 5pm, Monday to Friday or email us at Essential Therapia.

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Postage, Packaging and Tax

If you live within the United Kingdom our Postage Charges are:

  • Orders up to £49.99 cost £2.95
  • Orders up to £99.99 cost £4.95
  • Orders up to £199.99 cost £5.95
  • Orders over £200 are Free

We only sell within the UK at present.

For orders made from the UK Value Added Tax (VAT) is itemised separately. At present we have shown VAT at 17.5%, so you are saving 2.5%.

In some circumstances, for heavy and/or bulky products, we may require to charge a postage supplement. We will inform of your costs before proceeding with your order, where this is the case.

Due to the complexity of product selections you may make the shopping cart ccasionally cannot fully calculate the exact postage and packaging. In these circumstances, we will contact you either by email or phone to confirm with you the exact postage required.

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Delivery

We do our best to get product(s) to you as soon after order as possible. Our normal targets are to ship products within 48 hours of receipt during the week (Monday to Friday, excluding bank holidays). We have a temporary office closure during the Christmas/New Year period and occassionally at other times as indicated on our site, so during these periods delivery will be a little longer. Products are normally shipped by first class post. Larger orders may be shipped by courier at our discretion. If you have not received your products within 1 week of order, please call us to allow us to trace it for you.

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Complaints

If you have any complaints, please do not hesitate to contact us by email to Essential Therapia. All complaints will remain confidential and we will endeavour to reach a solution with you within 7 working days from our acknowledgement of receipt and we will keep you informed of all material stages in the process. All complaints will be logged so that we can monitor them for internal use only.

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Refunds

Faulty goods will be fully refunded; we will pay the return postage. Non-faulty goods must be returned within 7 days after receiving the product in the original packing. The cost of the goods will be refunded, so long as the goods are still in the condition that they left us in. We will not refund the return postage unless the reason for return is due to a mistake made by us.

If you have a problem with the product, please contact us before you return the item, on 020 8693 1998 between 10am and 5pm or you can email us at Essential Therapia.

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Privacy Policy

We do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses and to store your details if you select the 'Remember Me' Option.

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Disclaimer

Background healthcare information is provided on our website and in our printed materials for information purposes only and is not meant to substitute for the advice provided by your own physician or other healthcare professional. You should not use the information or products provided by us for diagnosing or treating a health problem or disease without obtaining proper professional advice.

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